{"id":18,"date":"2025-10-09T13:57:32","date_gmt":"2025-10-09T11:57:32","guid":{"rendered":"https:\/\/www.otha.fr\/?page_id=18"},"modified":"2025-10-10T10:46:44","modified_gmt":"2025-10-10T08:46:44","slug":"remboursements_retours","status":"publish","type":"page","link":"https:\/\/www.otha.fr\/en\/remboursements_retours\/","title":{"rendered":"Politique en mati\u00e8re de remboursements et de retours"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"18\" class=\"elementor elementor-18\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-30417032 e-flex e-con-boxed e-con e-parent\" data-id=\"30417032\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f65b2c5 elementor-widget elementor-widget-spacer\" data-id=\"f65b2c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e506e3 elementor-widget elementor-widget-text-editor\" data-id=\"6e506e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"557\" data-end=\"859\">Chez <strong data-start=\"562\" data-end=\"570\">Otha<\/strong>, nous accordons une importance particuli\u00e8re \u00e0 la qualit\u00e9 de nos produits et \u00e0 la satisfaction de nos clients.<\/p>\n<p data-start=\"557\" data-end=\"859\">Si, malgr\u00e9 toute notre attention, un article ne vous convient pas, vous trouverez ci-dessous les modalit\u00e9s de retour, d\u2019\u00e9change et de remboursement applicables \u00e0 vos commandes.<\/p>\n<hr data-start=\"861\" data-end=\"864\">\n<h3 data-start=\"866\" data-end=\"919\"><strong data-start=\"870\" data-end=\"919\">1. Droit de r\u00e9tractation (produits standards)<\/strong><\/h3>\n<p data-start=\"920\" data-end=\"1182\">Conform\u00e9ment \u00e0 l\u2019article <strong data-start=\"945\" data-end=\"983\">L221-18 du Code de la consommation<\/strong>, vous disposez d\u2019un d\u00e9lai de <strong data-start=\"1013\" data-end=\"1037\">14 jours calendaires<\/strong> \u00e0 compter de la r\u00e9ception de votre commande pour exercer votre droit de r\u00e9tractation, sans avoir \u00e0 justifier de motif ni \u00e0 payer de p\u00e9nalit\u00e9s.<\/p>\n<p data-start=\"1184\" data-end=\"1264\">Pour exercer ce droit, merci de nous contacter \u00e0 :<br data-start=\"1234\" data-end=\"1237\"><img decoding=\"async\" draggable=\"false\" role=\"img\" class=\"emoji\" alt=\"\ud83d\udce7\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/16.0.1\/svg\/1f4e7.svg\"> <strong data-start=\"1240\" data-end=\"1264\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1242\" data-end=\"1262\">otha.sport@gmail.com<\/a><\/strong><\/p>\n<p data-start=\"1266\" data-end=\"1315\">Les produits concern\u00e9s doivent \u00eatre retourn\u00e9s :<\/p>\n<ul data-start=\"1316\" data-end=\"1460\">\n<li data-start=\"1316\" data-end=\"1345\">\n<p data-start=\"1318\" data-end=\"1345\">dans leur \u00e9tat d\u2019origine,<\/p>\n<\/li>\n<li data-start=\"1346\" data-end=\"1395\">\n<p data-start=\"1348\" data-end=\"1395\"><strong data-start=\"1348\" data-end=\"1392\">non port\u00e9s, non lav\u00e9s et complet<\/strong><\/p>\n<\/li>\n<li data-start=\"1396\" data-end=\"1460\">\n<p data-start=\"1398\" data-end=\"1460\">complets, avec leur emballage et leurs \u00e9tiquettes d\u2019origine.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1462\" data-end=\"1545\">Les frais de retour sont \u00e0 la charge du client, sauf en cas d\u2019erreur de notre part.<\/p>\n<hr data-start=\"1547\" data-end=\"1550\">\n<h3 data-start=\"1552\" data-end=\"1582\"><strong data-start=\"1556\" data-end=\"1582\">2. Proc\u00e9dure de retour<\/strong><\/h3>\n<p data-start=\"1583\" data-end=\"1666\">Avant tout renvoi, veuillez nous \u00e9crire \u00e0 <strong data-start=\"1625\" data-end=\"1649\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1627\" data-end=\"1647\">otha.sport@gmail.com<\/a><\/strong> en pr\u00e9cisant :<\/p>\n<ul data-start=\"1667\" data-end=\"1769\">\n<li data-start=\"1667\" data-end=\"1700\">\n<p data-start=\"1669\" data-end=\"1700\">votre <strong data-start=\"1675\" data-end=\"1697\">num\u00e9ro de commande<\/strong>,<\/p>\n<\/li>\n<li data-start=\"1701\" data-end=\"1738\">\n<p data-start=\"1703\" data-end=\"1738\">le ou les <strong data-start=\"1713\" data-end=\"1735\">articles concern\u00e9s<\/strong>,<\/p>\n<\/li>\n<li data-start=\"1739\" data-end=\"1769\">\n<p data-start=\"1741\" data-end=\"1769\">et le <strong data-start=\"1747\" data-end=\"1766\">motif du retour<\/strong><\/p>\n<\/li><li data-start=\"1739\" data-end=\"1769\"><p data-start=\"1741\" data-end=\"1769\"><span data-start=\"1747\" data-end=\"1766\">Joindre des<\/span><strong data-start=\"1747\" data-end=\"1766\"> photos ou vid\u00e9os <\/strong><span data-start=\"1747\" data-end=\"1766\">mettant en \u00e9vidence le probl\u00e9me<\/span><\/p><\/li>\n<\/ul>\n<p data-start=\"1771\" data-end=\"2047\">Nous vous communiquerons ensuite l\u2019adresse de retour et les instructions \u00e0 suivre.<br data-start=\"1853\" data-end=\"1856\">Les articles doivent \u00eatre correctement emball\u00e9s afin d\u2019\u00e9viter toute d\u00e9t\u00e9rioration pendant le transport.<br data-start=\"1959\" data-end=\"1962\">Otha ne saurait \u00eatre tenue responsable des colis perdus ou endommag\u00e9s lors du retour.<\/p>\n<hr data-start=\"2049\" data-end=\"2052\">\n<h3 data-start=\"2054\" data-end=\"2078\"><strong data-start=\"2058\" data-end=\"2078\">3. Remboursement<\/strong><\/h3>\n<p data-start=\"2079\" data-end=\"2309\">Apr\u00e8s r\u00e9ception et v\u00e9rification du produit retourn\u00e9, nous proc\u00e9derons au <strong data-start=\"2152\" data-end=\"2203\">remboursement dans un d\u00e9lai maximum de 14 jours<\/strong>.<br data-start=\"2204\" data-end=\"2207\">Le remboursement s\u2019effectue via le <strong data-start=\"2242\" data-end=\"2268\">m\u00eame moyen de paiement<\/strong> que celui utilis\u00e9 lors de la commande.<\/p>\n<p data-start=\"2311\" data-end=\"2510\">Otha se r\u00e9serve le droit de refuser un remboursement si les produits pr\u00e9sentent des signes d\u2019usure, d\u2019utilisation, de lavage ou s\u2019ils ne respectent pas les conditions de retour mentionn\u00e9es ci-dessus.<\/p>\n<hr data-start=\"2512\" data-end=\"2515\">\n<h3 data-start=\"2517\" data-end=\"2536\"><strong data-start=\"2521\" data-end=\"2536\">4. \u00c9changes<\/strong><\/h3>\n<p data-start=\"2537\" data-end=\"2905\">Pour un \u00e9change de taille ou de mod\u00e8le, contactez-nous pr\u00e9alablement \u00e0 <strong data-start=\"2608\" data-end=\"2632\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2610\" data-end=\"2630\">otha.sport@gmail.com<\/a><\/strong> afin de v\u00e9rifier la disponibilit\u00e9 du nouvel article.<br data-start=\"2685\" data-end=\"2688\">L\u2019\u00e9change sera accept\u00e9 dans les m\u00eames conditions qu\u2019un retour (produit neuf, non port\u00e9, non lav\u00e9, complet).<br data-start=\"2795\" data-end=\"2798\">Les frais d\u2019exp\u00e9dition du nouvel article restent \u00e0 la charge du client, sauf en cas d\u2019erreur de notre part.<\/p>\n<hr data-start=\"2907\" data-end=\"2910\">\n<h3 data-start=\"2912\" data-end=\"2973\"><strong data-start=\"2916\" data-end=\"2973\">5. Produits personnalis\u00e9s (Cyclisme, Triathlon, etc.)<\/strong><\/h3>\n<p data-start=\"2974\" data-end=\"3217\">Les produits r\u00e9alis\u00e9s <strong data-start=\"2996\" data-end=\"3022\">\u00e0 la demande du client<\/strong> ou comportant une <strong data-start=\"3041\" data-end=\"3061\">personnalisation<\/strong> (sublimation, flocage silicone, design sur mesure, ajout de logos ou de couleurs sp\u00e9cifiques, etc.) sont consid\u00e9r\u00e9s comme des <strong data-start=\"3188\" data-end=\"3214\">produits personnalis\u00e9s<\/strong>.<\/p>\n<p data-start=\"3219\" data-end=\"3340\">Conform\u00e9ment \u00e0 l\u2019article <strong data-start=\"3244\" data-end=\"3282\">L221-28 du Code de la consommation<\/strong>, ces produits sont <strong data-start=\"3302\" data-end=\"3337\">exclus du droit de r\u00e9tractation<\/strong>.<\/p>\n<blockquote data-start=\"3342\" data-end=\"3506\">\n<p data-start=\"3344\" data-end=\"3506\"><img decoding=\"async\" draggable=\"false\" role=\"img\" class=\"emoji\" alt=\"\u274c\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/16.0.1\/svg\/274c.svg\"> <strong data-start=\"3346\" data-end=\"3435\">Les produits personnalis\u00e9s ne peuvent donc \u00eatre ni repris, ni \u00e9chang\u00e9s, ni rembours\u00e9s<\/strong>, sauf en cas de d\u00e9faut de fabrication av\u00e9r\u00e9 ou d\u2019erreur de notre part.<\/p>\n<\/blockquote>\n<p data-start=\"3508\" data-end=\"3730\">Avant toute commande personnalis\u00e9e, nous vous invitons \u00e0 v\u00e9rifier attentivement les tailles, les visuels et les fichiers transmis.<br data-start=\"3638\" data-end=\"3641\">Une <strong data-start=\"3645\" data-end=\"3672\">maquette visuelle (BAT)<\/strong> est toujours envoy\u00e9e pour validation avant la production.<\/p>\n<hr data-start=\"3732\" data-end=\"3735\">\n<h3 data-start=\"3737\" data-end=\"3789\"><strong data-start=\"3741\" data-end=\"3789\">6. Produits d\u00e9fectueux ou erreur de commande<\/strong><\/h3>\n<p data-start=\"3790\" data-end=\"4020\">Si un article est re\u00e7u endommag\u00e9, incomplet ou non conforme \u00e0 votre commande, veuillez nous contacter dans les <strong data-start=\"3901\" data-end=\"3912\">7 jours<\/strong> suivant la r\u00e9ception du colis \u00e0 <strong data-start=\"3945\" data-end=\"3969\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"3947\" data-end=\"3967\">otha.sport@gmail.com<\/a><\/strong>, en joignant des <strong data-start=\"3987\" data-end=\"4017\">photos du produit concern\u00e9<\/strong>.<\/p>\n<p data-start=\"4022\" data-end=\"4194\">Apr\u00e8s v\u00e9rification, nous proc\u00e9derons \u00e0 un <strong data-start=\"4064\" data-end=\"4108\">remplacement ou un remboursement complet<\/strong>, selon votre choix.<br data-start=\"4128\" data-end=\"4131\">Les frais de retour dans ce cas seront pris en charge par Otha.<\/p>\n<hr data-start=\"4196\" data-end=\"4199\">\n<h3 data-start=\"4201\" data-end=\"4232\"><strong data-start=\"4205\" data-end=\"4232\">7. D\u00e9lais de traitement<\/strong><\/h3>\n<p data-start=\"4233\" data-end=\"4441\">Les retours et remboursements sont g\u00e9n\u00e9ralement trait\u00e9s sous <strong data-start=\"4294\" data-end=\"4317\">7 \u00e0 14 jours ouvr\u00e9s<\/strong> \u00e0 compter de la r\u00e9ception du colis par nos services.<br data-start=\"4370\" data-end=\"4373\">Un e-mail de confirmation vous sera envoy\u00e9 d\u00e8s validation du retour.<\/p>\n<hr data-start=\"4443\" data-end=\"4446\">\n<h3 data-start=\"4448\" data-end=\"4477\"><strong data-start=\"4452\" data-end=\"4477\">8. Adresse de contact<\/strong><\/h3>\n<p data-start=\"4478\" data-end=\"4573\"><strong data-start=\"4478\" data-end=\"4503\">OTHA \u2013 Service client<\/strong><br data-start=\"4503\" data-end=\"4506\"><img decoding=\"async\" draggable=\"false\" role=\"img\" class=\"emoji\" alt=\"\ud83d\udce7\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/16.0.1\/svg\/1f4e7.svg\"> <strong data-start=\"4509\" data-end=\"4533\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"4511\" data-end=\"4531\">otha.sport@gmail.com<\/a><\/strong><br><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-32c14b1 elementor-widget elementor-widget-spacer\" data-id=\"32c14b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5502771 elementor-widget elementor-widget-image\" data-id=\"5502771\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"242\" height=\"109\" src=\"https:\/\/www.otha.fr\/wp-content\/uploads\/2025\/03\/logo-haut-site.svg\" class=\"attachment-large size-large wp-image-1118\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-895aeff elementor-widget elementor-widget-spacer\" data-id=\"895aeff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Chez Otha, nous accordons une importance particuli\u00e8re \u00e0 la qualit\u00e9 de nos produits et \u00e0 la satisfaction de nos clients. Si, malgr\u00e9 toute notre attention, un article ne vous convient pas, vous trouverez ci-dessous les modalit\u00e9s de retour, d\u2019\u00e9change et de remboursement applicables \u00e0 vos commandes. 1. Droit de r\u00e9tractation (produits standards) Conform\u00e9ment \u00e0 l\u2019article [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-18","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.otha.fr\/en\/wp-json\/wp\/v2\/pages\/18","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.otha.fr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.otha.fr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.otha.fr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.otha.fr\/en\/wp-json\/wp\/v2\/comments?post=18"}],"version-history":[{"count":13,"href":"https:\/\/www.otha.fr\/en\/wp-json\/wp\/v2\/pages\/18\/revisions"}],"predecessor-version":[{"id":1917,"href":"https:\/\/www.otha.fr\/en\/wp-json\/wp\/v2\/pages\/18\/revisions\/1917"}],"wp:attachment":[{"href":"https:\/\/www.otha.fr\/en\/wp-json\/wp\/v2\/media?parent=18"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}